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Providers / Hosts

Providers / Hosts

Frequently Asked Questions (FAQs) for Providers and Homestay Hosts

General Provider Questions

Who can register as a provider on StudentRoomStay (SRS)?

What types of accommodation can I offer?

Are there any restrictions I need to be aware of?

Do I need to sign a contract?

How long do Students usually stay?

Why should I become a provider on SRS?

Will people be able to view address details / phone number on the public listing?

Do I get charged to create a listing?

How do I sign up?

Are Students looking for accommodation all year round?

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Homestay Provider FAQs

What can I charge for meals?

What is homestay?

How do SRS homestays work?

Is there a verification process?

Do I need to have a site inspection?

Do I have to supply meals?

Can I change my meals information after I’ve added it to my listing?

Do we have to eat all our meals with the Student?

Do I have to supply linen?

Do I have to provide transport?

Can I become a provider if I have a pet?

Do I have to set house rules?

Can I set a curfew for the Student?

Do I have to be home all the time?

Do I have to clean the Student’s room / pick up after them / do their laundry?

What are short-term camps and when are they held?

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Preparing to Host

What should I do before the Student arrives?

Do I have to provide a key for the Student?

Expectations for all Providers

What furnishings and utilities do I need to supply?

Am I able to enter the Student’s room / detached residence if the Student is not there?

What’s the best way to resolve issues / complaints I receive from the Student?

What happens if the Student makes me uncomfortable?

How can I make my accommodation more accessible for Students with disabilities?

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Regulations & Standards

What safety standards do I need to follow as a Provider?

We've completed our background checks, why are they not showing on our profile?

How does SRS prevent discrimination?

Do I need to have insurance?

Who pays for damages?

Do I need to have the Student sign a contract?

There is video surveillance in the accommodation. Do I have to mention this in my listing?

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Safety

What does it mean when a host is tagged "Experienced"?

Do you have any safety tips for providers?

Are Students screened?

What’s my liability if something happens to the Student on my property?

Are Students allowed to invite people to the property?

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Listing your Accommodation - General

Are there any tips to make my listing stand out?

What determines where my listing appears in the search results?

How do I navigate around the SRS dashboard?

How can I retrieve /reset my password?

Can I unpublish my listing?

How do I remove my listing?

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Listing Content

How do I create my listing?

Is there any special information I need to put on my listing?

How do I edit my description/title?

How do I update my contact details?

How do I add / change photos?

Do you have any tips for taking good photos / what I should take photos of?

How do I edit my room description?

How do I add /change the amenities available?

How do I edit my location?

How do I add / edit my availability?

Can I set a minimum / maximum length of stay?

Am I able to set preferences on the types of students I wish to accept e.g. non-smokers, over or under 18s, male or female only, etc.?

How are ratings and reviews added to my listing and can I leave a review for Students who book a stay at my property?

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Pricing

How much should I charge?

Can I have different rates for different rooms?

Can I have weekly and monthly pricing?

Can I set custom pricing for peak / holiday seasons or weekends?

Managing Bookings

How does the booking process work?

How will I receive booking notifications?

How often should I check for bookings?

How much time do I have to respond to a booking inquiry?

Can I view a Student’s profile before accepting their booking?

Can I decline a booking?

How will I contact the Student?

What if I can’t get in touch with the Student who has booked a stay with me?

Will I get a photo of the Student(s) before they arrive?

What do I do if I can’t honor a confirmed booking?

The Student wants to extend their stay. Can I make a direct arrangement with them for this?

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Payment Schedule & Methods

When do I get paid?

How will I get paid?

How do I change my bank account?

Fees

Do I get charged to create a listing?

Does SRS have any fees?

Taxes

Do I have to pay tax on what I earn from SRS?

Do Providers receive a 1099?

Refunds

What is the SRS Refund Policy?

The Student has arrived and says the accommodation isn’t what they expected. Can they get a refund?

Can Students get a full refund if there’s an issue that can’t be resolved?

How long does it take to get a refund?

The Student isn’t happy and wants a partial refund. Can I organize that for them?

What if a Student wants a refund for an add-on service (e.g. meals)?

Do Students get a refund of the cleaning fee?

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Cancellations

What is the SRS Cancellation Policy?

Am I able to cancel a booking if the Student hasn’t arrived yet?

Am I able to cancel a booking after a Student arrives?

How does a Student cancel their booking?

What if a Student needs to change their booking dates?

What if a Student needs to cancel an add-on service such as meals?

What if a Student needs to cancel because of an emergency?

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Students

If Student's are caught drinking under age, are Providers allowed to ask them to leave immediately?

Do Students undergo a screening process?

What visa do Students have?

How old will Students be?

Do all Students speak English?

Which countries do Students come from?

Will international Students have their own insurance?

How do I view a Student’s profile?

Is there a minimum or maximum number of nights Students can stay?

Are Students able to set their own preferences / let me know what they’re looking for in a provider?

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General

About SRS

How do I contact SRS?

How does SRS work?

Where do I find SRS Policies?