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Help Center

RoomStay Providers

RoomStay Providers

Resources for Room Providers renting through our RoomStay marketplace.

Safety

Are Students screened?

Are Students allowed to invite people to the property?

What’s my liability if something happens to the Student on my property?

Do you have any safety tips for providers?

Questions about Students

How old will Students be?

If Students are caught drinking under age, are Providers allowed to ask them to leave immediately?

Are Students able to set their own preferences / let me know what they’re looking for in a provider?

Will International Students have their own insurance?

Do Students undergo a screening process?

How do I view a Student’s profile?

Do all Students speak English?

Which countries do Students come from?

What visa do Students have?

Is there a minimum or maximum number of nights Students can stay?

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Expectations for Providers

Do I have to provide a key for the Student?

What’s the best way to resolve issues / complaints I receive from the Student?

What furnishings and utilities do I need to supply?

What should I do before the Student arrives?

Am I able to enter the Student’s room / detached residence if the Student is not there?

What happens if the Student makes me uncomfortable?

How can I make my accommodation more accessible for Students with disabilities?

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Refunds

How long does it take to get a refund?

Can Students get a full refund if there’s an issue that can’t be resolved?

Do Students get a refund of the cleaning fee?

The Student isn’t happy and wants a partial refund. Can I organize that for them?

What if a Student wants a refund for an add-on service (e.g. meals)?

The Student has arrived and says the accommodation isn’t what they expected. Can they get a refund?

What is the SRS Refund Policy?

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Fees and Taxes

Do I have to pay tax on what I earn from SRS?

Do I get charged to create a listing?

Does SRS have any fees?

Do Providers receive a 1099?

Payment Schedule & Methods

How do I change my bank account?

When do I get paid?

How will I get paid?

Cancellations

What is the SRS Cancellation Policy?

What if a Student needs to cancel an add-on service such as meals?

Am I able to cancel a booking if the Student hasn’t arrived yet?

What if a Student needs to change their booking dates?

How does a Student cancel their booking?

What if a Student needs to cancel because of an emergency?

Am I able to cancel a booking after a Student arrives?

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Managing Bookings

How often should I check for bookings?

Can I decline a booking?

How will I contact the Student?

What if I can’t get in touch with the Student who has booked a stay with me?

What do I do if I can’t honor a confirmed booking?

Will I get a photo of the Student(s) before they arrive?

The Student wants to extend their stay. Can I make a direct arrangement with them for this?

Can I view a Student’s profile before accepting their booking?

How much time do I have to respond to a booking inquiry?

How will I receive booking notifications?

How does the booking process work?

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Pricing

How much should I charge?

Can I have weekly and monthly pricing?

Can I have different rates for different rooms?

Can I set custom pricing for peak / holiday seasons or weekends?

What can I charge for meals?

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Regulations and Standards

We've completed our background checks, why are they not showing on our profile?

What safety standards do I need to follow as a Provider?

How does SRS prevent discrimination?

Do I need to have insurance?

Who pays for damages?

Do I need to have the Student sign a contract?

There is video surveillance in the accommodation. Do I have to mention this in my listing?

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Listing Content

How do I edit my room description?

How do I add / edit my availability?

How are ratings and reviews added to my listing and can I leave a review for Students who book a stay at my property?

Am I able to set preferences on the types of students I wish to accept e.g. non-smokers, over or under 18s, male or female only, etc.?

Can I set a minimum / maximum length of stay?

How do I add /change the amenities available?

How do I edit my location?

Do you have any tips for taking good photos / what I should take photos of?

How do I add / change photos?

How do I update my contact details?

Is there any special information I need to put on my listing?

How do I edit my description/title?

How do I create my listing?

Can I change my meals information after I’ve added it to my listing?

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Listing Your Accommodation

Can I unpublish my listing?

Are there any tips to make my listing stand out?

What determines where my listing appears in the search results?

How do I navigate around the SRS dashboard?

How can I retrieve /reset my password?

How do I remove my listing?

What does it mean when a host is tagged "Experienced"?

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General Provider Questions

How do I sign up?

Do I need to sign a contract?

What types of accommodation can I offer?

Who can register as a provider on StudentRoomStay (SRS)?

Do I get charged to create a listing?

Are there any restrictions I need to be aware of?

Will people be able to view address details / phone number on the public listing?

How long do Students usually stay?

Why should I become a provider on SRS?

Are Students looking for accommodation all year round?

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