What if I feel uncomfortable with a Provider?

If you feel uncomfortable, please try to resolve your issues with the Provider first, then contact us if you would like assistance.

Please try to resolve your issues with the Provider first, then contact us if you would like assistance. If you cannot come to an agreement that suits you both, and you feel a Provider is not suitable for your accommodation, you can request to leave. If you wish to pursue a cancellation and refund that is not permitted under the cancellation policy we will investigate the circumstances and may offer a refund in line with our Student Refund Policy if appropriate.