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Students

Students

Frequently Asked Questions (FAQs) for Students

General

How does SRS work?

How do I create an account on SRS?

What is a “Provider”?

How do I change the information on my account?

Will any verification be required in order for me to book on SRS?

Why should I book on StudentRoomStay (SRS)?

What kind of accommodations can I book?

How do I contact SRS?

Where do I find SRS policies?

How can I reset / update my password?

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Homestay FAQs

How do SRS homestays work?

Will my Host provide transportation?

Will there be a curfew?

Will my Host be home all the time?

Will there be pets in the home?

Is there a verification process?

Why is homestay a good choice for Students?

What is homestay?

Can Students of any age book a homestay?

Do I have to eat all my meals with my Hosts?

Do homestays include meals?

What rules do I have to follow while I’m living with a homestay Host?

Will my Host clean my room and do my laundry?

Are linens supplied?

Am I allowed to invite guests into my homestay?

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Regulations & Standards for Providers

What safety standards do Providers follow?

Do I need to have insurance?

Can the Provider ask me to sign a contract?

Is the accommodation insured?

How does SRS prevent discrimination?

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Safety

Do Providers undergo a screening process?

Does SRS have any safety guidelines for Students during the COVID-19 pandemic?

Does SRS have any safety for guidelines for Providers during the COVID-19 pandemic?

What do I do if I feel unsafe during my stay?

Do you have any safety tips?

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Accommodations

What types of accommodations are available on SRS and how do I identify what type I’m booking when viewing a listing?

Do all Accommodations have wireless internet?

Will the accommodation include utilities?

Are all accommodations furnished?

Can I bring my pet?

Is tax included?

Will I be charged more for staying on a weekend or during the holidays?

What does the price include?

What is the difference between Shared and Private listings?

Is there a minimum or maximum length of stay?

Can I book and pay for meals?

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Pricing & Fees

Why is the price on the booking page different to the price on the search results?

What if a Provider asks me for more money than they advertised on the listing?

How much will I pay for a booking?

Bookings

What is a Short Stay?

What is a Long Stay?

How do I book a room?

Who do I contact if I have an issue with my booking?

Why didn’t the Provider accept my booking request?

What if the Provider double books but they have a different room / property to offer me?

Where can I find my booking once it is confirmed?

Can I make a booking for someone else?

What information will be shared about me with a Provider?

How do I know if my booking is confirmed?

I haven’t received a response to my booking request. How long do I have to wait for a Provider to reply?

Can I make changes to / cancel a pending booking request?

How do I use search filters?

How do I search for listings?

Can I contact a Provider before I book?

How do I know if my booking request has been accepted?

Can I schedule a tour of the accommodation before I book and pay?

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Payments

How do I make a payment?

I have been charged twice for a booking. What do I do?

What do I do if my payment is declined?

What payment methods does SRS accept?

Will I be charged if my booking request is not accepted?

Do I just pay a deposit or will I need to pay the full amount when I want to make a booking?

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Preparing for Your Stay

Do you have any tips on how to be a good guest?

Will I get a key?

Am I allowed to invite people over?

What should I do if I break something during my stay?

Who pays for damages?

How can I report a problem after I check in?

What if I feel uncomfortable with a Provider?

Will the Provider be able to enter my room / enter the property if I’m not there?

What should I do if I have a problem during my stay?

What if the Provider / Host isn't there when I arrive or I can’t access the accommodation?

What if I can't contact the Provider?

How do I coordinate my check in / arrival with the Provider?

Are there any specific rules I need to follow?

Can I leave a review of my stay?

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Cancellations & Changes

Am I able to cancel an add-on service such as meals?

Can I change or cancel a long-term booking?

What should I do if I wish to shorten my stay?

What happens if the Provider cancels my booking?

What happens if I need to cancel because of an emergency?

How do I cancel a booking?

Can I cancel a booking?

What is the SRS Cancellation Policy?

What if I need to change the dates of my booking?

What should I do if I want to extend my stay?

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Refunds

What is the SRS Refund Policy?

Can I get a refund if the listing isn’t what I was expecting?

Is the Cleaning Fee refundable?

Is the SRS Service Fee refundable?

Can I get a refund for an add-on service (e.g. meals)?

Can I get a full refund if there’s an issue that can’t be resolved?

How long does it take to get a refund?

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