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Students
Providers / Hosts
General Provider Questions
Homestay Provider FAQs
Preparing to Host
Expectations for all Providers
Regulations & Standards
Safety
Listing your Accommodation - General
Listing Content
Pricing
Managing Bookings
Payment Schedule & Methods
Fees
Taxes
Refunds
Cancellations
Students
General
Students
General
Homestay FAQs
Regulations & Standards for Providers
Safety
Accommodations
Pricing & Fees
Bookings
Payments
Preparing for Your Stay
Cancellations & Changes
Refunds
Policies
SRS Policies and Terms
Legal
General Information & Services
General Information
Technical Help
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Help Center
Students
Providers / Hosts
General Provider Questions
Homestay Provider FAQs
Preparing to Host
Expectations for all Providers
Regulations & Standards
Safety
Listing your Accommodation - General
Listing Content
Pricing
Managing Bookings
Payment Schedule & Methods
Fees
Taxes
Refunds
Cancellations
Students
General
Students
General
Homestay FAQs
Regulations & Standards for Providers
Safety
Accommodations
Pricing & Fees
Bookings
Payments
Preparing for Your Stay
Cancellations & Changes
Refunds
Policies
SRS Policies and Terms
Legal
General Information & Services
General Information
Technical Help
Students
Frequently Asked Questions (FAQs) for Students
General
How does SRS work?
How do I create an account on SRS?
What is a “Provider”?
How do I change the information on my account?
Will any verification be required in order for me to book on SRS?
Why should I book on StudentRoomStay (SRS)?
What kind of accommodations can I book?
How do I contact SRS?
Where do I find SRS policies?
How can I reset / update my password?
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Homestay FAQs
How do SRS homestays work?
Will my Host provide transportation?
Will there be a curfew?
Will my Host be home all the time?
Will there be pets in the home?
Is there a verification process?
Why is homestay a good choice for Students?
What is homestay?
Can Students of any age book a homestay?
Do I have to eat all my meals with my Hosts?
Do homestays include meals?
What rules do I have to follow while I’m living with a homestay Host?
Will my Host clean my room and do my laundry?
Are linens supplied?
Am I allowed to invite guests into my homestay?
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Regulations & Standards for Providers
What safety standards do Providers follow?
Do I need to have insurance?
Can the Provider ask me to sign a contract?
Is the accommodation insured?
How does SRS prevent discrimination?
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Safety
Do Providers undergo a screening process?
Does SRS have any safety guidelines for Students during the COVID-19 pandemic?
Does SRS have any safety for guidelines for Providers during the COVID-19 pandemic?
What do I do if I feel unsafe during my stay?
Do you have any safety tips?
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Accommodations
What types of accommodations are available on SRS and how do I identify what type I’m booking when viewing a listing?
Do all Accommodations have wireless internet?
Will the accommodation include utilities?
Are all accommodations furnished?
Can I bring my pet?
Is tax included?
Will I be charged more for staying on a weekend or during the holidays?
What does the price include?
What is the difference between Shared and Private listings?
Is there a minimum or maximum length of stay?
Can I book and pay for meals?
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Pricing & Fees
Why is the price on the booking page different to the price on the search results?
What if a Provider asks me for more money than they advertised on the listing?
How much will I pay for a booking?
Bookings
What is a Short Stay?
What is a Long Stay?
How do I book a room?
Who do I contact if I have an issue with my booking?
Why didn’t the Provider accept my booking request?
What if the Provider double books but they have a different room / property to offer me?
Where can I find my booking once it is confirmed?
Can I make a booking for someone else?
What information will be shared about me with a Provider?
How do I know if my booking is confirmed?
I haven’t received a response to my booking request. How long do I have to wait for a Provider to reply?
Can I make changes to / cancel a pending booking request?
How do I use search filters?
How do I search for listings?
Can I contact a Provider before I book?
How do I know if my booking request has been accepted?
Can I schedule a tour of the accommodation before I book and pay?
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Payments
How do I make a payment?
I have been charged twice for a booking. What do I do?
What do I do if my payment is declined?
What payment methods does SRS accept?
Will I be charged if my booking request is not accepted?
Do I just pay a deposit or will I need to pay the full amount when I want to make a booking?
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Preparing for Your Stay
Do you have any tips on how to be a good guest?
Will I get a key?
Am I allowed to invite people over?
What should I do if I break something during my stay?
Who pays for damages?
How can I report a problem after I check in?
What if I feel uncomfortable with a Provider?
Will the Provider be able to enter my room / enter the property if I’m not there?
What should I do if I have a problem during my stay?
What if the Provider / Host isn't there when I arrive or I can’t access the accommodation?
What if I can't contact the Provider?
How do I coordinate my check in / arrival with the Provider?
Are there any specific rules I need to follow?
Can I leave a review of my stay?
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Cancellations & Changes
Am I able to cancel an add-on service such as meals?
Can I change or cancel a long-term booking?
What should I do if I wish to shorten my stay?
What happens if the Provider cancels my booking?
What happens if I need to cancel because of an emergency?
How do I cancel a booking?
Can I cancel a booking?
What is the SRS Cancellation Policy?
What if I need to change the dates of my booking?
What should I do if I want to extend my stay?
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Refunds
What is the SRS Refund Policy?
Can I get a refund if the listing isn’t what I was expecting?
Is the Cleaning Fee refundable?
Is the SRS Service Fee refundable?
Can I get a refund for an add-on service (e.g. meals)?
Can I get a full refund if there’s an issue that can’t be resolved?
How long does it take to get a refund?
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