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  3. Preparing for Your Stay

What if the Provider / Host isn't there when I arrive or I can’t access the accommodation?

Prearrange your check in with your Provider to avoid Check in issues.

Try to call or email the Provider using their contact details on your booking confirmation. If you still cannot reach them,  Contact Us and we can help you get in touch. To avoid these issues, be sure to pre-arrange your arrival with the Provider.