Providers / Hosts
General Information & Services
What if the Provider double books but they have a different room / property to offer me?
If the Provider double books your room but offers you another room, you can choose whether or not to accept it or find another property.
Situations may arise where accommodation becomes unavailable, but hopefully a suitable alternative will be offered.
If this happens and you are happy to stay in the new room / property, please cancel the original booking and make a new booking for the other listing.
Feel free to Contact Us if you are uncertain about whether or not you should proceed with booking the alternative accommodation.