Homestay Transfer & Re-Matching Process
At StudentRoomStay, our priority is ensuring students feel safe, comfortable, and supported in their host homes. While most placements are successful, we recognize that sometimes challenges arise.
Step 1: Address Concerns Directly
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Students should first attempt to resolve minor issues by communicating openly with their host family.
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If needed, a StudentRoomStay representative can help mediate discussions between the student and host.
Step 2: Contact StudentRoomStay Support
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If issues persist or the student feels uncomfortable after making reasonable efforts to resolve concerns, they should contact our Customer Success team.
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Our team will review the situation, gather details, and determine the best course of action.
Step 3: Homestay Transfer / Re-Match
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When a resolution cannot be reached, StudentRoomStay offers a structured transfer process.
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Students may request a homestay transfer using our official process here: Homestay Transfers.
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Transfers are handled carefully to minimize disruption while prioritizing student safety and wellbeing.
Important Notes
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Transfers are not guaranteed but will be considered seriously when concerns are valid and unresolved.
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Students should provide as much detail as possible when submitting a transfer request.
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We work quickly to identify suitable alternative placements.