Student welfare is our top priority. In addition to the thorough screening process we administer to our hosts, SRS Homestay provides the use of our Host Management System to provide online training for hosts, cultural-orientation materials for all participants and a private system that promotes regular, confidential communication between SRS Homestay management, students and hosts. We have a professionally staffed 24/7 critical-incident hotline that hosts and students can use should an emergency arise. We will attempt to resolve locally any issues or miscommunications that may arise and generally our host managers are able to seek a suitable resolution. If there are unresolvable issues that cannot be addressed, we will move a student to another homestay.